Terms & Conditions

Please read these Terms and Conditions carefully before making any purchases or using any of our services via the website or in-store. These Terms and Conditions govern the contractual relationship between you and SOJO Services Ltd ("SOJO"). By using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you must refrain from using the service.

• Service Policies: [Link to Service Policies]

• Privacy Policy: [Link to Privacy Policy]

1. Definitions

1.1 "Customer", "you", "your"
Refers to you, the purchaser of any Services.

1.2 "Service" or "Services"
Refers to any garment repair, tailoring, or alteration services offered by SOJO or its Tailors and booked through the Website or in-store.

1.3 "Tailor" or "Tailors"
Refers to SOJO's in-house or contracted tailoring professionals who perform the repair and alteration services.

1.4 "Studio"
Refers to the location where SOJO Tailors perform the Services.

1.5 "Website"
Refers to SOJO's online platform at www.sojo.uk and any related booking system.

1.6 "Brand Partner"
Refers to any business or commercial entity with which SOJO maintains a contractual or commercial relationship.

1.7 "Delivery Partner"
Refers to third-party companies responsible for collecting and delivering orders to and from SOJO and the Customer.

1.8 "Rider" or "Riders"
Refers to SOJO employees or agents who handle collections and deliveries within certain areas of London by bicycle.

2. Service Description

2.1
SOJO provides garment repair, tailoring, and alteration services, facilitated through bookings made via our Website or in-store.

2.2
The Services are performed by skilled professionals at our Studio, ensuring a high standard of quality and craftsmanship.

3. Relationship Between You and SOJO

3.1
Upon booking a Service with SOJO, you enter into a binding agreement with SOJO for the provision of the Service.

3.2
SOJO assumes full responsibility for the booking, delivery, and quality of the Services rendered.

3.3
If an external service provider is required to fulfil an order, SOJO remains responsible for the outcome and quality of the Service provided.

3.4
For collection and delivery of items, SOJO uses both in-house Riders and external Delivery Partners. Refer to our Service Policies for more details.

4. Amendments to Terms and Conditions

4.1
SOJO reserves the right to update or modify these Terms and Conditions at any time without prior notice.

4.2
We recommend that you review the Terms and Conditions prior to each booking.

4.3
Continued use of our Services after any updates constitutes acceptance of the updated terms.

5. Payment

5.1
Payment for all Services must be made in full, in pounds sterling (£), via credit or debit card, PayPal, or any other third-party payment processor as specified by SOJO.

5.2
Payments are processed by third-party providers. While SOJO strives to maintain continuous access to its payment systems, we cannot guarantee uninterrupted payment processing.

6. Discount Codes

6.1 Usage
Codes must be entered at checkout and apply only to specified products or services (excluding delivery). One code per transaction. Discount codes cannot be combined with other offers unless stated.

6.2 Validity
Codes expire on the stated date and cannot be reissued or exchanged for cash.

6.3 Restrictions
Some codes may have product, location, or spending limits. Unauthorized sharing or misuse may result in cancellation.

6.4 Refunds
Refunds apply only to the discounted amount. Discount codes are not reissued for returns or cancellations.

6.5 Changes
We may modify or cancel discount codes at any time.

7. Limitation of Liability

7.1
SOJO shall not be liable for any indirect, special, or consequential damages arising out of or related to the performance of its Services, including but not limited to loss of revenue, profits, or reputation.

7.2
SOJO does not exclude liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

8. Dispute Resolution and Governing Law

8.1
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by English law.

8.2
You and SOJO agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes.

9. Complaints Procedure

9.1
SOJO is committed to resolving any issues promptly and satisfactorily.

9.2
If you are dissatisfied with any aspect of our Service, please contact us at support@sojo.uk.

9.3
Full details of our complaints procedure can be found in our Service Policies.

10. Force Majeure

10.1
SOJO shall not be liable for any failure or delay in the performance of its obligations due to events beyond its control, including natural disasters, strikes, lockouts, acts of war, or acts of government.

11. Obligations After This Agreement Ends

11.1
Upon termination of this agreement, you agree to:

• 11.1.1 Settle any outstanding fees for services rendered

• 11.1.2 Return any property belonging to SOJO

11.2
The intellectual property rights (Section 13) and liability limitations (Section 7) shall survive termination of this agreement.

12. Changes to SOJO's Services and These Terms

12.1
SOJO reserves the right to modify or discontinue any aspect of its Services or these Terms and Conditions at any time.

12.2
Material changes that may affect your rights will be communicated via the Website.

12.3
Continued use of the services following any changes constitutes your acceptance of the updated terms.

13. Intellectual Property

13.1
SOJO retains all intellectual property rights related to its services, content, designs, logos, and trademarks.

13.2
Unauthorized use, reproduction, or distribution of SOJO's intellectual property is prohibited.

13.3
Any feedback or suggestions provided by you for improving SOJO services become the intellectual property of SOJO.

14. SOJO Website Content

14.1
All content provided by SOJO on our Website, including text, graphics, logos, images, and software, is the property of SOJO or its licensors.

14.2
You are granted a limited, non-exclusive, revocable license to access and use SOJO content solely for personal, non-commercial purposes.

14.3
Unauthorized use of SOJO content may result in termination of your agreement and legal action.

15. Third-Party Content

15.1
SOJO is not responsible for any third-party content, links, or information provided through its platforms.

15.2
You access third-party content at your own risk.

15.3
SOJO shall not be liable for any damages or issues that arise from your use of third-party content.

16. Data Protection and Privacy

16.1
SOJO collects and processes personal data in accordance with its Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (GDPR).

16.2
Personal information is collected and used to:

• 16.2.1 Process and fulfil orders

• 16.2.2 Communicate service updates

• 16.2.3 Improve our services

• 16.2.4 Send marketing communications where you have provided explicit consent

16.3
SOJO takes appropriate technical and organizational measures to secure your data.

16.4
You have rights under data protection law including the right to access, rectify, erase, restrict processing, and data portability. For full details on how your data is managed and how to exercise your rights, please refer to our [Privacy Policy].

17. Company Information

SOJO Services Ltd
Registered Office: [Add registered office address]
Company Registration Number: [Add company number]
Registered in England and Wales

Contact
For questions about these Terms and Conditions: support@sojo.uk